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Privacy Policy

Last Updated: August 24, 2025

1. Who We Are

HostifAI Services – FZCO is a UAE-registered software company based in Dubai Silicon Oasis Free Zone (IFZA), offering a global SaaS platform for engagement, orchestration, and insights.

2. What Information We Collect

We collect the following categories of data:
a. Personal Information
‍Full name,email, phone
Company name and job title
Account login and authentication data
Billing and subscription details
b. Usage Data
‍IP address, browser/device type
Access logs, session times
Interactions with features (AI, tasks, dashboards)
c. Platform Content
‍Data you or your teams input or upload (e.g., client requests, operational tasks) during service delivery.

3. How We Use Your Data

4. Legal Basis for Processing

We process data based on:We collect the following categories of data:
- Contractual necessity (for subscription and support)
- Consent (for optional communications)
- Legal obligation (UAE and EU compliance)
- Legitimate interest (security, performance, fraud prevention)

5. Where We Store Your Data

All customer and operational data is hosted on secure servers in the Netherlands (EU), managed by DigitalOcean. This ensures compliance with both:We collect the following categories of data:
- UAE Federal Law No. 45 of 2021 (PDPL)
- EU General Data Protection Regulation (GDPR)
We maintain appropriate cross-border transfer mechanisms and implement Standard Contractual Clauses (SCCs) where required.

6. Data Access & Control

You can access, export, and manage your data directly via our platform. Requests to modify or delete data can be sent to support@hostifai.tech
You have the right to:
- Access your data
- Request correction or deletion
- Object to certain uses
- Request data portability
- Withdraw consent (where applicable)

7. How Long We Keep Your Data

We retain your data:
- During your active subscription
- Up to 30 days post-cancellation for retrieval
- Longer if required by law or to resolve disputes
After retention limits, data is permanently deleted or anonymized.

8. How We Share Your Data

We do not sell your data.
We may share it with:
- Trusted service providers (e.g., hosting, payments, analytics)
- Legal authorities, if required
- Affiliates or acquirers, in the context of business restructuring
All third-party processors are contractually bound to maintain data confidentiality and compliance.

9. Security Measures

We implement technical and organizational safeguards including:
- TLS encryption
- Role-based access controls
- Data center compliance (ISO 27001, SOC 2 via DigitalOcean)
- Internal data protection policies and incident response protocols
However, no online service is 100% immune to breaches.

10. Cookies & Analytics

We use cookies and tracking tools to:
- Maintain session state
- Analyze feature usage
- Personalize UX
You can control cookie preferences through your browser.

11. Children’s Privacy

We use cookies and tracking tools to:
- Maintain session state
- Analyze feature usage
- Personalize UX
You can control cookie preferences through your browser.

12. Changes to This Policy

We may update this Privacy Policy. Material changes will be communicated via email or platform notice. Continued use implies acceptance of the latest version.

13. Contact Us

Email: contact@hostifai.tech‍
‍Company: HostifAI Services – FZCO
Legal address: Dubai Silicon Oasis, IFZA, Dubai, UAE